Last Updated: 16th December 2025
Sussex Smokehouse (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.
Who We Are
Sussex Smokehouse is a small business based in Crawley Down, Sussex, specialising in cold smoked nuts and seasonings.
Contact: hello@sussexsmokehouse.com
What Information We Collect
We collect and process the following personal information:
Information You Provide
- Name – to fulfil orders and communicate with you
- Email address – for order confirmations, customer service, and marketing (with your consent)
- Delivery address – to deliver your orders
- Billing address – for payment processing
- Phone number – if provided, for delivery updates
Payment Information
Payment details (card information) are processed securely by our payment processors, Stripe and PayPal. We do not store your full payment card details on our servers.
Automatically Collected Information
- Cookies and tracking technologies – to understand how you use our website
- Analytics data – through Google Analytics, including IP address, browser type, device information, and pages visited
- Advertising data – through Meta (Facebook/Instagram) Pixel and potentially Google Ads tracking
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders
- Provide customer service
- Send marketing communications (with your consent)
- Improve our website and products
- Comply with legal obligations
- Prevent fraud and ensure website security
Marketing Communications
If you opt in, we’ll send you the odd marketing email about new products, special offers, and updates via MailerLite. You can unsubscribe at any time using the link in our emails.
Legal Basis for Processing
We process your personal information based on:
- Contract performance – to fulfil orders you place with us
- Consent – for marketing communications and non-essential cookies
- Legitimate interests – to improve our business, prevent fraud, and provide customer service
How We Share Your Information
We share your information only when necessary:
Service Providers
- Payment processors (Stripe, PayPal) – to process payments securely
- Email service provider (MailerLite) – to send order confirmations and marketing emails
- Delivery services (Royal Mail) – to deliver your orders
- Analytics providers (Google Analytics) – to understand website usage
- Advertising platforms (Meta, Google Ads) – to show you relevant advertisements
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or to protect our rights, property, or safety.
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and shopping cart
- Understand how you use our site (Google Analytics)
- Show you relevant advertisements (Meta Pixel, Google Ads)
You can control cookies through your browser settings. Blocking cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfil orders and provide customer service
- Comply with legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce our agreements
Marketing data is retained until you unsubscribe or request deletion.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data (“right to be forgotten”)
- Restrict processing of your data
- Object to processing (including marketing)
- Data portability – receive your data in a portable format
- Withdraw consent at any time
To exercise these rights, contact us at hello@sussexsmokehouse.com.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
International Transfers
Our service providers (PayPal, MailerLite, Google) may process data outside the UK/EEA. These transfers are protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
Children’s Privacy
Our website and products are not intended for children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: hello@sussexsmokehouse.com
Address: Sussex Smokehouse, 4 Beech Holme, Crawley Down, RH10 4JA
If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.